RADIENT EMERALD NECKLACE
Shipping & Delivery
Shipping & Delivery Policy
-
Dayaa Jewels is committed to ensuring that all orders are delivered in a timely and secure manner. We have carefully selected our courier partners to guarantee punctual delivery without compromising product quality.
-
All products will be packed and dispatched within two (2) business days of order confirmation.
-
Delivery is typically completed within three (3) to seven (7) business days, depending on the delivery location.
-
No delivery charges shall apply to orders shipped within West Malaysia.
-
Upon confirmation of the order, a tracking number will be provided to the Customer via the registered email address for real-time monitoring of the shipment.
Returns & Replacement
Return & Exchange Policy
-
Eligibility for Returns
-
Returns shall be accepted strictly in cases of manufacturing defects.
-
No other grounds for return, including change of mind, shall be entertained.
-
-
Notification Requirement
-
The Customer must notify Dayaa Jewels of any defect within twenty-four (24) hours of receipt of the product by sending an email to dayaajewels@gmail.com.
-
Such notification must be accompanied by photographic and/or video evidence clearly indicating the defect.
-
-
Return Process
-
Upon receipt of the Customer’s notification, the Dayaa Jewels team will provide detailed instructions regarding the return procedure.
-
Dayaa Jewels retains sole discretion to either:
a) replace the defective product with an identical or equivalent item, or
b) issue a store credit equal to the value of the defective product.
-
-
Processing Timeline
-
Replacement or credit shall be processed within seven (7) business days from the date Dayaa Jewels receives the defective item.
-
-
Refunds & Cancellations
-
Refunds shall not be provided under any circumstances, except in the event Dayaa Jewels is unable to fulfill the Customer’s order.
-
Once an order has been processed, cancellations will not be accepted.
-
Jewellery Care
To keep your jewelry looking beautiful for years, follow these care guidelines:
-
Avoid exposing your pieces to water or chemicals such as perfumes.
-
Store them in its original box.
-
Wipe them gently with a soft cotton cloth after each use.
-
Apply makeup and perfume before wearing your jewelry to help preserve its shine and elegance.
Secure Payment
Payment Methods
Dayaa Jewels provides a variety of secure and convenient payment options for our customers:
-
All major credit cards, including Visa and MasterCard
-
Bank transfers via FPX and DuitNow (Malaysia)
-
Digital wallets, including Touch ’n Go, GrabPay, and Boost
-
Mobile payments such as Google Pay
