Returns

Return & Exchange Policy

1. Eligibility for Returns

   • Returns shall be accepted strictly in cases of manufacturing defects.

   • No other grounds for return, including change of mind, shall be entertained.

2. Notification Requirement

   • The Customer must notify Dayaa Jewels of any defect within twenty-four (24) hours of receipt of the product by sending an email to dayaajewels@gmail.com.

   • Such notification must be accompanied by photographic and/or video evidence clearly indicating the defect.

3. Return Process

   • Upon receipt of the Customer’s notification, the Dayaa Jewels team will provide detailed instructions regarding the return procedure.

   • Dayaa Jewels retains sole discretion to either:
     a) replace the defective product with an identical or equivalent item, or
     b) issue a store credit equal to the value of the defective product.

4. Processing Timeline

   • Replacement or credit shall be processed within seven (7) business days from the date Dayaa Jewels receives the defective item.

5. Refunds & Cancellations

   • Refunds shall not be provided under any circumstances, except in the event Dayaa Jewels is unable to fulfill the Customer’s order.

   • Once an order has been processed, cancellations will not be accepted.