EMERALD GOLD JHUMKAS
Shipping & Delivery
Shipping & Delivery Policy
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Dayaa Jewels is committed to ensuring that all orders are delivered in a timely and secure manner. We have carefully selected our courier partners to guarantee punctual delivery without compromising product quality.
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All products will be packed and dispatched within two (2) business days of order confirmation.
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Delivery is typically completed within three (3) to seven (7) business days, depending on the delivery location.
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No delivery charges shall apply to orders shipped within West Malaysia.
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Upon confirmation of the order, a tracking number will be provided to the Customer via the registered email address for real-time monitoring of the shipment.
Returns & Replacement
Return & Exchange Policy
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Eligibility for Returns
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Returns shall be accepted strictly in cases of manufacturing defects.
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No other grounds for return, including change of mind, shall be entertained.
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Notification Requirement
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The Customer must notify Dayaa Jewels of any defect within twenty-four (24) hours of receipt of the product by sending an email to dayaajewels@gmail.com.
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Such notification must be accompanied by photographic and/or video evidence clearly indicating the defect.
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Return Process
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Upon receipt of the Customer’s notification, the Dayaa Jewels team will provide detailed instructions regarding the return procedure.
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Dayaa Jewels retains sole discretion to either:
a) replace the defective product with an identical or equivalent item, or
b) issue a store credit equal to the value of the defective product.
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Processing Timeline
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Replacement or credit shall be processed within seven (7) business days from the date Dayaa Jewels receives the defective item.
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Refunds & Cancellations
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Refunds shall not be provided under any circumstances, except in the event Dayaa Jewels is unable to fulfill the Customer’s order.
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Once an order has been processed, cancellations will not be accepted.
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Jewellery Care
To keep your jewelry looking beautiful for years, follow these care guidelines:
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Avoid exposing your pieces to water or chemicals such as perfumes.
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Store them in its original box.
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Wipe them gently with a soft cotton cloth after each use.
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Apply makeup and perfume before wearing your jewelry to help preserve its shine and elegance.
Secure Payment
Payment Methods
Dayaa Jewels provides a variety of secure and convenient payment options for our customers:
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All major credit cards, including Visa and MasterCard
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Bank transfers via FPX and DuitNow (Malaysia)
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Digital wallets, including Touch ’n Go, GrabPay, and Boost
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Mobile payments such as Google Pay
